3 Days Checking & Replacement Policy:
Any brand new product can be return for replacement within 3 days of delivery. We offer free and easy returns for all orders above Rs 500/- PKR .
- In case you are delivered the wrong product.
- In case the product delivered to you has some defect or issue.
Conditions for Replacement:
To complete replacement of your product, the product should be:
- Undamaged, unused and in the condition in which it was received
- The parcel must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned for replacement in the original and undamaged manufacturer packaging / box.
- Delivery charges will be charged whenever you request for replacement.
FAQs:
Receive a damaged item?
Please reach out to our Customer Support team at dialex.pk@gmail.com and they will help to resolve the issue.
How long does it take to process my replacement?
Once you notify us that you would like a replacement. We will process your request within 24 hours. If it complies with our replacement policy, we will replace your product with in 7 working days.